TOM Design and Integration

Sliding Line

  • After a period of rapid growth and through multiple acquisitions, the company encountered challenges in aligning its group strategy and operations. While these acquisitions opened up new opportunities, they also diluted the organisation's vision, mission, and purpose, leading to inconsistent interpretations and misalignment across the group. 

    The integration of different systems, roles, and working methods created a more complex operational structure, which exposed areas for improvement. To ensure the organisation was well-positioned for future growth, a comprehensive review of the operating model was necessary to ensure alignment with the group strategy and promote a unified approach for client delivery. 

  • To optimise the company’s operating model, Exevion employed a structured three-phase approach: 

    1. Discovery 

    • Conducted an in-depth review of existing documentation to understand the company’s strategic goals and operational structure. 

    • Facilitated workshops with senior leadership to capture the current operational state and gather input on future requirements. 

    • Held interviews with team leaders to identify performance gaps, assess current work practices, and highlight areas for improvement. 

    • Conducted a company-wide survey to assess cultural alignment, performance, and opportunities for enhancement. 

    • Identified nine value creation plans across three core areas: Clients, People, and Operations, based on the findings from workshops, interviews and a company survey. 

    2. Design 

    • Redefined the company’s Vision, Mission, and Purpose to align with the consolidated group strategy, using insights gathered during the discovery phase. 

    • Developed a new business strategy aligned to the three key pillars: 

    • Clients: maximising revenue and profitability 

    • People: attracting, retaining, and developing top talent 

    • Operations: improving operational efficiency and performance 

    • Produced a comprehensive "as-is" assessment of the current operating model, identifying gaps and providing detailed recommendations for improvement. 

    • Designed six key programmes of work built around the nine value creation plans to drive the execution of the TOM. 

    3. Delivery 

    • Created a detailed roadmap outlining key initiatives, timelines, and milestones for implementing the TOM. 

    • Established governance frameworks and stakeholder engagement plans to ensure alignment and accountability throughout the delivery phase. 

    • Managed the delivery of priority workstreams and value creation plans, ensuring key milestones are met to integrate the new TOM across the organisation. 

  • The successful implementation of the TOM resulted in several key outcomes: 

    • Strategic Alignment: Operations were integrated with the company’s strategic goals, creating a clear, unified direction and improving cross-functional collaboration. 

    • Enhanced Delivery Model: A streamlined delivery model improved efficiency and consistency, significantly elevating service quality and driving positive client feedback. 

    • Optimised People Strategy: The refined TOM strengthened talent acquisition, retention, and engagement, reducing hiring costs and embedding a consistent Employee Value Proposition. 

  • Exevion successfully partnered with the firm to design and implement a TOM that improved operational efficiency and aligned the organisation with its group strategy. Through a phased approach, we captured a clear understanding of the current state and the needs of key stakeholders, providing a well-defined, optimised model to help the company navigate its dynamic market environment. 

    Exevion’s team of expert consultants remains committed to helping organisations design and implement effective operating models, driving measurable improvements across core areas of the business.