Digital Software Evaluation

Sliding Line

  • The client had commissioned a custom NPS software solution, but user feedback indicated that it did not meet key requirements. The client needed a thorough, unbiased evaluation of the software's alignment with the agreed specifications and guidance on how to proceed with necessary improvements. Ensuring a balanced perspective from both the client and the vendor was critical to regaining trust and resolving any discrepancies. 

  • Exevion Digital applied its proven assessment framework to deliver an objective evaluation: 

    • Workshops and Interviews: We conducted comprehensive workshops and one-on-one interviews with key stakeholders to gather detailed data points, enabling a precise gap analysis against the agreed requirements and solution specifications. 

    • Vendor Collaboration: To maintain impartiality, we worked closely with the software vendor, reviewing both their perspective and the client’s expectations. This approach ensured that all insights were balanced and evidence-based. 

    • Detailed Report: We provided the client with a comprehensive report outlining areas where the solution met or deviated from the requirements. The report included risk assessments for each identified gap and proposed resolution options. 

    • Action Plan: Working collaboratively with both the client and the vendor, we helped establish a clear plan of action to address the identified gaps and align the solution with the original objectives. 

    • Comprehensive Evaluation: The client gained a thorough understanding of how the NPS solution aligned with their requirements, with clearly documented gaps and strengths identified. 

    • Strategic Recommendations: The client received actionable guidance on addressing any gaps, along with a collaboratively developed plan for moving forward with the vendor. 

    • Strengthened Partnership: The structured report established a new foundation for the project, enabling the client and vendor to move ahead with renewed confidence and alignment. 

  • By leveraging our structured assessment framework and maintaining an objective approach, Exevion Digital enabled the client to quickly reach an agreed understanding of the software’s shortcomings. Our report provided a clear path for resolution, allowing the client and vendor to proceed with a remediation plan based on regained trust and a common understanding of the requirements. 

    For expert advisory support on software assessments and solution evaluations, contact Exevion Digital to discuss how we can assist with your next project.