New Merchant Portal

Sliding Line

  • The primary challenge was to deliver the merchant portal and mobile apps (iOS and Android) within a tight timeframe while stabilising the project and addressing delivery bottlenecks. The supplier was struggling with an undelivered backlog and slow progress, leaving the client concerned about the risk of missing the rebrand deadline. Exevion Digital was tasked with taking over project management, refocusing efforts, and ensuring timely delivery. 

  • Using our Logical Implementation Framework, Exevion Digital took a structured approach to accelerate delivery: 

    • Team and Capability Review: We assessed the skills, processes, and delivery metrics of the existing supplier team, identifying inefficiencies and restructuring the team to enhance performance 

    • Backlog Prioritisation: We collaborated with business owners to reprioritise the backlog, focusing the team on delivering a Minimum Viable Product (MVP) to initiate integration testing 

    • Onsite Coordination: Exevion Digital acted as the onsite interface, coordinating nearshore delivery teams and ensuring smooth collaboration across all stakeholders 

    • Data Quality and Migration: We implemented data quality checks to ensure a seamless customer migration and operational readiness for the rebranded portal 

    • Delivery Assurance: Our delivery assurance framework was used to oversee the project, ensuring timely issue resolution and a smooth cutover process 

  • As a result, we were able to deliver the following key benefits: 

    • On-Time Launch: The merchant portal and mobile apps were delivered on schedule 

    • Seamless Migration: The client successfully migrated their existing customer base, with the platform stabilised and ready for future expansion 

    • Consolidation: Three outdated legacy portals were decommissioned following the migration of additional customer bases to the new platform 

    • Positive Merchant Response: Merchants provided strong feedback on the portal and apps, highlighting the success of the new features and high adoption rates 

    • Restored Supplier Confidence: The supplier regained the client’s trust, with approval to proceed with a future roadmap of enhancements 

  • Exevion Digital’s structured, prioritised approach enabled the client to successfully launch the new merchant portal ahead of the rebrand, overcoming challenges around data quality, backlog prioritisation, and team coordination. Confidence in the supplier was restored, and the client is now positioned for future growth and feature enhancements. 

    Contact Exevion Digital to explore how we can help accelerate your project delivery and optimise your outcomes.