SAFe Transformation Delivery

Sliding Line

  • The client faced the challenge of transforming the entire customer lifecycle while integrating Salesforce across multiple departments. The key obstacles included shifting to agile methodologies using SAFe, optimising delivery velocity, and ensuring buy-in from all levels of the organisation. The need to improve customer experience while maintaining smooth daily operations underlined the importance of well-structured transformation management. 

    Exevion Digital was tasked with driving solution management, shaping the programme, and ensuring alignment at every organisational level, with a sharp focus on achieving value-driven outcomes. 

  • Exevion Digital applied a structured approach rooted in SAFe principles and included: 

    • Strategic Alignment: Collaborated with C-level executives to define and clarify the programme’s mission and vision, ensuring strong leadership support and clear direction from the outset 

    • Value Stream Mapping: Developed and optimised value streams that provided a flexible and scalable execution framework. This allowed the client to reprioritise without compromising on delivery velocity 

    • Agile Release Train (ART) Optimisation: Streamlined backlog creation and prioritisation to ensure a consistent, economic-value-driven delivery flow, enhancing overall efficiency in the process 

    • Business-As-Usual (BAU) Transition: Facilitated a smooth transition to BAU operations by engaging with the workers' council, defining the organisational structure, and identifying the teams best suited to adopt the new ways of working 

  • The transformation programme successfully adhered to its timeline and value-based prioritisation model, significantly enhancing the client’s operational efficiency and customer experience. Key results included: 

    • A 10% improvement in dropout rates due to optimised customer journeys. 

    • A 6.5% increase in Net Promoter Score (NPS), reflecting higher customer satisfaction. 

    • A 5% reduction in customer effort, making the overall process more seamless for end-users. 

    The client's BAU operations faced typical challenges during the adoption of new agile ways of working, including resistance to change, skill gaps, and initial productivity dips. To address these issues, a comprehensive change management strategy was implemented. This included targeted training programs, mentorship initiatives, and regular feedback sessions. Despite initial hurdles, the persistent focus on communication, leading by example and continuous improvement led to a gradual but successful cultural and operational shift towards value-driven decision-making.  

    By the end of the transition period, teams showed increased collaboration, improved problem-solving skills, and a more customer-centric approach, ultimately resulting in enhanced delivery efficiency and customer satisfaction. 

  • By establishing a clear mission, aligning value streams, and applying SAFe principles, Exevion Digital delivered a successful transformation programme for the client. This structured approach not only enhanced delivery efficiency and customer satisfaction but also created a long-term culture of value-driven decision-making across the organisation. 

    If your organisation is embarking on a digital transformation journey and requires expert guidance, contact Exevion Digital to discuss how we can support your goals.