SME Payment Proposition

Sliding Line

  • The client, recently acquired by private equity, aimed to revolutionise the card payments landscape. However, significant challenges had to be addressed, including underperforming legacy suppliers, manual internal processes, cultural reluctance to adopt card payments, and integrating components from multiple companies across different countries. Additionally, the project had to compete with business-as-usual changes while overcoming workers’ council restrictions.  

  • Exevion Digital worked across the project, focusing on: 

    • Budget and Backlog Management: Oversaw programme budgets exceeding €30M and prioritised backlogs to define the MVP and plan for future iterations 

    • Vendor Selection and Technology Delivery: Conducted tenders to select vendors for critical areas and managed technology delivery with dispersed teams, introducing continuous integration/delivery practices 

    • Operational Readiness: Transitioned the proposition from build to BAU operations using ITIL processes and established a post-launch monitoring dashboard 

    • Collaboration and Process Improvement: Implemented collaboration tools and a SAFe-based working model for effective coordination across teams and locations 

    • Testing and Customer Trials: Conducted extensive testing and ran trials with select customers to refine the platform and ensure market readiness 

  • The launch established a new industry benchmark for B2B payment propositions in Germany. Key achievements included: 

    • Successful Product Launch: Delivered the project from inception to market launch, with subsequent rapid sales growth 

    • Improved Onboarding: Reduced the average merchant sign-up time from 40 days to just 30 minutes, vastly improving the user experience 

    • Accelerated Time to Market: Implemented a new delivery model that minimised the time to market for future ideas and products 

  • Exevion Digital successfully enabled the client to deliver a groundbreaking payment proposition by applying a structured governance framework. The client achieved its goal of reducing merchant sign-up times and adopted a more agile way of working to support ongoing product development. Following this success, the client was acquired by a more significant payment provider, which expanded the proposition across other European markets. 

    Exevion Digital can support your transformation by delivering expert management and strategic guidance throughout every project stage.